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Below You will find all the information you you need on Avaya IP Office. To have a consultant contact you click the box and tell us what you need and consultant will contact you just leave your contact information or call Toll Free
1-888-499-3573 Ext 136
 
 
We can configure a system to serve your needs. Whether you need VOIP, Unified Messaging, Conference calling or call accounting and Moremore. Avay IP Office  Office is your all in one Communications solution     
 

IP406 OFFICE

IP406 V2 Office

 

The IP406 V2 Office is the new 406 hardware. The IP406 V2 Office base unit is 19" rack mountable and supports as standard-

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    Eight Digital Station (DS) ports for 24xx, 44xx, 54xx and 64xx Series phones (plus 3810 and 9040).

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    Two Analog telephone ports.

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    Eight 10/100 Mbps LAN Switched ports (layer-2).

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    Support for optional embedded voicemail/auto-attendant (Compact Flash card)

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    9-pin DTE Port (for maintenance or serial dongle connection for PC-less licensing).

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    X.21/V35 WAN interface.

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    Support for 6 Expansion Modules.

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    Two relay switch port for door entry systems (Ext O/P socket).

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    Audio port for external music on hold source.

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    40 Data channels (Maximum 20 useable for Voicemail Pro).
    Note: A data channel is used whenever a call is made from the IP network to an exchange line (Central Office). For example, four people surfing the Internet will use a single data channel since they all share the same line to the ISP. Two people remotely accessing the Office LAN from home will use two data channels since they have dialed in on separate lines. IP extensions do not use data channels

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The IP406 V2 Office can be ordered in four trunk configurations Quad BRI, single/dual PRI (T1), single/dual PRI (E1) and 4 x Analog (loop start) trunks. A spare expansion slot is available to add an additional trunk card (Analog, BRI or PRI).

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    Note: Some configurations are only available in certain territories, please check for local availability.

 

Optional internal upgrades allow for the support of up 12 x V.90 modem calls and a 5, 10, 20 or 30-channel Voice Compression Module (VCM). The VCM module supports 5, 10, 20 or 30 simultaneous Voice over IP sessions. These can be used for either providing networking between sites over a Wide Area Network or supporting IP Telephones and Soft phones. An IP extension only uses the compression module whilst on a call to a non-IP extension/line. Hence, it is possible to support more extensions than the capacity of the VCM.

 

Through support of up to six external Expansion Modules, IP406 V2 can be enhanced to support a mixture of Analog, Digital or IP Handsets to maximum of 190.

 


 

Avaya IP 412 Office Platform

 

With a more powerful call processing engine and greater internal data transfer capability the IP412 Office is the most suitable of the IP Office range for meeting the needs of the small contact center or businesses with a CRM focus. The IP412 differs from the IP406 Office by providing a greater trunk expansion capability of up to four PRI trunks. The IP412 Office base unit is 19" rack mountable and supports as standard

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    Two 10/100 switched Ethernet ports.                                                                                       

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    DTE Port.

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    X.21/V35 WAN interface.                                                                                                    **Request a Quote Click box below***

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    Support for 12 Expansion Modules (360 extensions maximum).                                              

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    Two relay switch port for door entry systems (Ext O/P socket).

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    Audio port for external music on hold source.

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    100 Data channels (Maximum 30 useable for Voicemail Pro).
    Note: A data channel is used whenever a call is made from the IP network to an exchange line (Central Office). For example, four people surfing the Internet will use a single data channel since they all share the same line to the ISP. Two people remotely accessing the Office LAN from home will use two data channels since they have dialed in on separate lines. IP extensions do not use data channels.

 

 

 

Optional internal upgrades allow for the support of up to 12 x V.90 modem calls and two 5, 10, 20 or 30 channel Voice Compression Modules (VCM). Fitted with two 30 channel voice compression modules, 60 simultaneous voice over IP sessions can be supported. These can be used for either providing networking between sites over a wide area network or supporting IP Telephones and Soft phones. An IP extension only uses the compression module whilst on a call to a non-IP extension/line. Hence, it is possible to support more extensions than the capacity of the VCM's.

 

IP412 Office can be expanded by 12 Expansion Modules, however this is restricted to a maximum capacity of 360 Analog or Digital Stations.

 

The IP412 Office is available pre-configured with a single or dual PRI (E1/T1) and a spare slot for an optional Quad Analog Trunk, Quad Basic Rate, PRI or Dual PRI (E1/T1).   

Avaya IP Office is designed for small and mid-sized businesses and it's family of products are a packaged solution with a value price tag. Talk to your Avaya Business Partner by calling 1-949-542-7136. Learn about the different service and support options that are available.

Avaya IP Office: 3 key things to you need to know....
  1. What is it?
    A solution for voice and data communications, messaging and customer management. Uses IP technology to deliver more functionality at a lower cost. Get all-in-one capabilities. Pay as you go.
  2. How can I use it in my business?
    To connect with colleagues and customers... simplify access to information.. keep remote workers in touch. To save money through conferencing, networking, time/call management, VoIP and more.
  3. What are my choices?
    Does your business have one location? Multiple locations? Are you a branch office of a larger organization? A home office? With IP Office you can choose from a range of models and add capacity, application and phones, as you need them. Whether you have 2 employees, 200 or more, Avaya IP Office is the right choice for your business.

 

Avaya IP Office Comparison Chart
VoiceMail Embedded, Voicemail Lite and Voicemail Pro

Feature

VoiceMail
Embedded

VoiceMail
Lite

VoiceMail
Pro

Platform Support

IP Office - Small Office Edition Yes (uses built-in VCM resources) Yes Yes
IP403 No Yes Yes
IP406 V1 No Yes Yes
IP406 V2 Yes (does not use VCM resources) Yes Yes
IP412 No Yes Yes

Capacities

Number of Mailboxes supported IP Office - Small Office Edition limited, or IP406 V2, to the max size of the configuration file and should not exceed a total of 500 mailboxes limited to the max size of the configuration file and should not exceed a total of 500 mailboxes limited to the max size of the configuration file and should not exceed a total of 500 mailboxes
Maximum No. of Concurrent Calls (ports) 4 simultaneous calls on IP406 V2.
From 1-10 simultaneous calls on IP
Office - Small Office Edition depending
up on available VCM resources
4 simultaneous calls on IP Office
- Small Office Edition, IP403, IP406 V1/V2 and IP412
Up to 30 dependent on license & platform
(IP Office - Small Office Edition=10,
IP403=10,
IP406 V1/V2 =20,
IP412=30)
Recording Time IP406 V2: Approximately 15 hours
IP Office - Small Office Edition: 10 hours minimum
PC dependent (Requires 1MB per minute) PC dependent (Requires 1MB per minute)

Features

Runs as a Service No No Yes
Multi-lingual support Yes Yes Yes
Voicemail services for Individual users Yes Yes Yes
Voicemail services for Virtual users Yes Yes Yes
Voicemail services for Hunt Groups Yes Yes Yes
Centralized Voicemail Services No No Yes
Voicemail Ringback Internal only Internal only Internal & external
Voicemail Help TUI No Yes Yes
Message Waiting Indication YesYes Yes
Integration with Phone Manager Pro No No Yes
Personalized Greeting Yes Yes Yes
Extended personal Greetings No No Yes (intuity mode only)
Continuous Loop Greeting No Yes Yes
Forward to Email No Yes Yes
Copy to Email No Yes Yes
Listen To Email (Text To Speech) No No Yes (intuity mode only)
Send Email notification No Yes Yes
Integrated Messaging & synchronization No No Option (IMS)
Save Message Yes Yes Yes
Delete Message Yes Yes Yes
Forward Message to another Mailbox No Yes Yes
Forward to Multiple Mailboxes No Yes Yes
Forward with a Header Message No Yes Yes
Repeat Message Yes Yes Yes
Rewind Message No Yes Yes
Fast Forward Message No Yes Yes
Pause Message No No Yes
Skip Message No Yes Yes
Set Message Priority No No Yes (intuity mode only)
Set automatic message deletion timeframe No No Yes
Alphanumeric Data Collection No No Yes (intuity mode only)
Callers CLI/ANI, time & date announced Yes Yes Yes
Call Back Sender (CLI/ANI) No (internal only) Yes
Remote Access to Mail Box Yes( on SOE via the embedded Auto Attendant ) Yes Yes
user Definable PIN Code Yes Yes Yes
Known CLI/ANI PIN Code By-Pass Yes Yes Yes
Breakout to Reception Internal only Internal only Internal & external

In-Queue Announcements

Queue Entry Announcement No Yes Yes
Queue Update Announcement No Yes Yes
Queue Position Announcement No No Yes
Estimated Time to Answer (ETA) No No Yes
Exit Queue to alternative answer point No No Yes

Auto-Attendant / Audiotex

Multi-Level Tree Structure Single tier option on IP Office - Small Office Edition and IP406 V2 No Yes
Message Announcements No No Yes
Whisper Announce No No Yes
Alarm Calls No No Yes
Assisted Transfers No No Yes

Other Features

Call Recording No No Yes
Test Conditions No No Yes
Personal Numbering No No Yes
Speaking Clock No No Yes
Campaign Manager No No Yes
Voicemail Pro Manager No No Yes
Customized Voicemail No No Yes
Intuity TUI emulation No No Yes
Forward Emails to External Systems (VPIM) No No Yes
Third Party Database Access (IVR) No No Yes
Text To Speech within Callflows No No Yes
Support for Visual Basic Scripts No No Yes